When a customer has a problem with their GPS, they open a request on your company’s help desk. You see what is pending, how urgent it is and how long it has been waiting.
Your logo, your company name and your color. Your customer sees no name other than yours.
It can live on an address with your domain, such as support.yourcompany.com.
Each case has a number, a date and the last time someone worked on it.
Urgent, high, medium or low: urgent cases stand out.
You know where each case stands and which ones are still unsolved.
Invite the people who handle support: they reply with your company name.
With the support desk they write to your company. It comes with your platform at no cost.