This isn't a sale to the end client: it is the tool that saves your book of business. A dead device nobody noticed is a client discovering they spent two months paying for nothing.
With FleetWatch you see which devices stopped reporting and since when.
Hours or days without communicating, sorted by severity.
No signal, no battery, disconnected or removed from the vehicle.
So you call them before they call to complain.
Nothing angers a client more than paying for a service that wasn't working.
The list of visits that need doing this week.
Exact words you can use on the visit. No jargon.
“I'd rather call you to say your device is failing than have you find out two months later.”
“That is what separates a serious supplier from one who just collects the monthly fee.”
You resell under your own brand. This is who it works for, and with what argument.
A client who works out on their own that the device was dead will leave.
Calling before they complain changes how they see you.
Your visits get planned rather than improvised.
How many devices are genuinely active, not how many you invoiced.
With an automatic alert when a device has been silent for a while. Finding out before the client does is what avoids the complaint.
In order: the data line suspended, the APN set wrong, lack of coverage, a loose connector, and last of all the device itself. Eight out of ten cases are solved in the first three.
Yes, and that is what saves the support money: the line and the time of the last report are checked from the office.
Then it isn't faulty: it is registered wrong. Check the identifier, the protocol and the port.
You don't sell it to the client: you use it so you don't lose them.